Purchase Options Cancellation Policy

At Naleya, we want every customer to feel informed and confident when placing an order. This Purchase Options Cancellation Policy explains how cancellations may apply to one-time purchases, subscriptions, pre-orders, and other special purchase options offered on our website.

1. One-Time Purchase Orders

Once an order is placed, we begin processing it as soon as possible.

If you need to cancel a one-time purchase, please contact us immediately at support@naleya.store with your order number.

We will do our best to cancel your order before it is processed or shipped. However, once an order has been processed, packed, fulfilled, or shipped, it may no longer be eligible for cancellation.

2. Subscription Orders

If Naleya offers subscription-based purchase options, customers may cancel their subscription according to the cancellation instructions provided at checkout, in their customer account, or by contacting us at support@naleya.store.

Subscription cancellations must be completed before the next billing date to avoid being charged for the upcoming order.

If a subscription order has already been processed or shipped before cancellation, that order cannot be canceled. The cancellation will apply to future subscription orders only.

3. Pre-Orders

If Naleya offers pre-order products, the estimated shipping or availability date will be provided on the product page or at checkout.

Pre-orders may be canceled before the order begins processing or before the item is prepared for shipment.

Once a pre-order has entered processing, fulfillment, or shipping, it may no longer be eligible for cancellation.

4. Auto-Renewal or Recurring Purchase Options

If you choose a recurring purchase option, you authorize Naleya or our payment processor to charge your selected payment method at the frequency shown at checkout.

You may cancel future recurring charges by managing your subscription through your account or by contacting us before the next billing date.

Canceling a recurring purchase option does not automatically cancel or refund orders that have already been processed, billed, or shipped.

5. Discounted Bundles, Promotional Offers, and Special Purchase Options

Orders purchased through bundles, promotional offers, limited-time discounts, or special purchase options may be subject to additional terms shown at checkout or on the product page.

If an order has not yet been processed or shipped, we may be able to cancel it upon request.

Once the order is processed or shipped, it will be handled according to our Refund & Exchange Policy.

6. How to Request a Cancellation

To request a cancellation, please contact us as soon as possible at:

Email: support@naleya.store

Please include:

• Your full name

• Your order number

• The email address used to place the order

• A brief explanation of your cancellation request

Submitting a cancellation request does not guarantee cancellation. We will review the status of your order and confirm whether it can be canceled.

7. Refunds for Approved Cancellations

If your cancellation request is approved before the order is processed or shipped, we will issue a refund to your original payment method.

Please allow several business days for your bank, credit card company, or payment provider to process and post the refund.

8. Orders That Cannot Be Canceled

Orders may not be eligible for cancellation if they have already been:

• Processed

• Packed

• Fulfilled

• Shipped

• Delivered

• Prepared as part of a special offer or limited promotion

Due to the personal care nature of skincare products, opened, used, or tampered-with items are not eligible for cancellation, return, or exchange once delivered.

9. Changes to This Policy

Naleya may update this Purchase Options Cancellation Policy from time to time. Any updates will be posted on this page. Your continued use of our website or purchase options means you accept the updated policy.

10. Contact Information

If you have questions about this Purchase Options Cancellation Policy, please contact us:

Email: support@naleya.store
Phone: (318) 321-0508
Mailing Address: P.O. Box 283, Greenwood, LA 71033, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM CST
Response Time: Please allow 1–2 business days for a response.