Terms of Service

Welcome to Naleya. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing our website or purchasing from Naleya, you agree to be bound by these Terms. Please read them carefully before using our website or placing an order.

1. General Terms

1.1 Eligibility

By using this website, you confirm that you are at least 18 years old or have reached the age of majority in your state or jurisdiction. If you are under the age of majority, you may only use this website with the permission and supervision of a parent or legal guardian.

By using this website, you also confirm that you have the legal authority to agree to these Terms and that your use of the website complies with all applicable laws and regulations.

1.2 Changes to These Terms

Naleya may update or revise these Terms at any time. Any changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms.

We encourage you to review this page periodically to stay informed of any updates.

1.3 Account Registration

You may be required to create an account to access certain features or complete a purchase. You agree to provide accurate, current, and complete information and to update your information when necessary.

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. Naleya reserves the right to suspend or terminate accounts if we suspect unauthorized use, fraud, abuse, or violation of these Terms.

2. Products, Orders, and Payments

2.1 Product Information

We do our best to provide accurate product descriptions, images, prices, ingredients, and other product details. However, we do not guarantee that all information on the website will be error-free, complete, or current at all times.

Product colors, packaging, and appearance may vary slightly due to screen settings, lighting, product photography, or updates from our suppliers or manufacturers.

2.2 Skincare Disclaimer

Naleya products are intended for cosmetic and personal care use only. Our products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual results may vary. Please review the ingredients before use and perform a patch test when trying a new skincare product. If you have sensitive skin, allergies, a medical skin condition, are pregnant, nursing, or under a doctor’s care, we recommend consulting a qualified healthcare professional before use.

Discontinue use if irritation, redness, discomfort, or an allergic reaction occurs.

2.3 Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated. Prices are subject to change at any time without notice.

Applicable taxes, shipping fees, and other charges may be added at checkout. By placing an order, you agree to provide valid payment information and authorize us or our payment processor to charge your selected payment method.

If there is a pricing or product listing error, Naleya reserves the right to correct the error, cancel the order, or refund any amount charged.

2.4 Orders

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance of the order.

Naleya reserves the right to accept, decline, cancel, or limit any order at our discretion. This may include orders that appear fraudulent, contain incorrect information, violate our policies, or involve product availability issues.

If your order is canceled after payment has been processed, we will issue a refund to your original payment method.

2.5 Shipping and Delivery

Naleya ships to eligible locations within the United States unless otherwise stated at checkout.

Processing and delivery times are estimates and may vary based on order volume, carrier delays, weather, holidays, supply issues, or other circumstances beyond our control. Naleya is not responsible for delays caused by shipping carriers or incorrect shipping information provided by the customer.

Shipping fees are non-refundable unless required by law or unless the issue was caused by an error on our part. Please review our Shipping Policy for more details.

2.6 Returns, Refunds, and Exchanges

Because Naleya sells skincare and personal care products, returns and exchanges are limited for health, hygiene, and safety reasons.

Opened, used, tampered-with, or damaged-by-customer products are not eligible for return. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

Please review our Refund & Exchange Policy for complete details.

2.7 Promotions and Discounts

Naleya may offer promotional discounts, coupon codes, sales, or special offers from time to time. Promotions may be subject to additional terms, expiration dates, product exclusions, or usage limits.

Promotional offers cannot be applied to previous purchases unless stated otherwise. Only one discount code may be used per order unless otherwise permitted. Naleya reserves the right to modify, suspend, or cancel promotions at any time.

3. Intellectual Property

3.1 Ownership

All content on this website, including but not limited to text, images, graphics, product names, logos, designs, icons, videos, website layout, and software, is owned by Naleya or used with permission from our licensors, suppliers, or content providers.

This content is protected by U.S. and international intellectual property laws. You may not copy, reproduce, distribute, modify, display, sell, or exploit any content from our website without prior written permission from Naleya.

3.2 Trademarks

“Naleya,” our logo, product names, designs, slogans, and related brand elements are trademarks or brand assets of Naleya.

You may not use our name, logo, or brand materials in a way that could confuse customers, misrepresent your relationship with Naleya, or harm the reputation of our brand.

3.3 User-Generated Content

If you submit reviews, testimonials, comments, photos, videos, or other content to Naleya through our website, social media, email, or other channels, you confirm that you own or have permission to share that content.

By submitting content, you grant Naleya a non-exclusive, royalty-free, worldwide right to use, reproduce, share, display, edit, and publish the content for marketing, promotional, or business purposes.

You agree not to submit content that is false, misleading, defamatory, offensive, unlawful, or that violates the rights of another person or business.

4. Privacy

Your privacy is important to us. Please review our Privacy Policy to learn how we collect, use, store, and protect your personal information.

By using our website, you agree to the collection and use of your information as described in our Privacy Policy.

5. User Conduct

5.1 Prohibited Activities

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in a way that violates any applicable law or regulation

• Attempt to gain unauthorized access to our website, systems, accounts, or networks

• Upload or transmit viruses, malware, harmful code, or disruptive technology

• Use bots, scrapers, automated tools, or similar technology without our written permission

• Interfere with the security, performance, or functionality of the website

• Use the website for fraudulent, abusive, or misleading activity

• Impersonate another person, business, or entity

• Post or submit content that is offensive, defamatory, unlawful, or violates another party’s rights

5.2 Customer Information

You agree to provide accurate and complete information when placing an order or contacting us. Naleya is not responsible for delays, failed delivery, or order issues caused by incorrect customer information, including incorrect shipping addresses, email addresses, or phone numbers.

6. Disclaimers and Limitation of Liability

6.1 Website and Product Disclaimer

Our website, products, and services are provided on an “as is” and “as available” basis. Naleya makes no guarantees that the website will be uninterrupted, error-free, secure, or available at all times.

To the fullest extent permitted by law, Naleya disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

6.2 Limitation of Liability

To the fullest extent permitted by law, Naleya and its owners, employees, affiliates, partners, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This includes, but is not limited to, loss of profits, loss of data, business interruption, allergic reactions, misuse of products, shipping delays, or reliance on website information.

Naleya’s total liability for any claim shall not exceed the amount you paid for the product or service related to the claim.

7. Third-Party Services and Links

Our website may include links to third-party websites, apps, payment processors, shipping carriers, or other services. Naleya is not responsible for the content, policies, practices, or actions of any third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

8. Governing Law

These Terms and any disputes related to your use of our website, products, or services shall be governed by the laws of the State of Louisiana, without regard to conflict of law principles.

Any legal action or proceeding related to these Terms shall be brought in the appropriate state or federal courts located in Louisiana, unless otherwise required by applicable law.

9. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

The invalid or unenforceable provision will be modified to the minimum extent necessary so that it is valid and enforceable under applicable law.

10. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Exchange Policy, Shipping Policy, and any other policies posted on our website, make up the entire agreement between you and Naleya regarding your use of our website and purchase of our products.

These Terms replace any prior agreements, communications, or understandings between you and Naleya related to the website or products.

11. Waiver

If Naleya does not enforce any part of these Terms, it does not mean we waive our right to enforce that provision later.

Any waiver must be in writing and signed by an authorized representative of Naleya.

12. Contact Information

If you have questions about these Terms of Service, our website, or our products, please contact us:

Email: support@naleya.store
Mailing Address: P.O. Box 283, Greenwood, LA 71033
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM CST
Response Time: Please allow 1–2 business days for a response.